Purchase returns

1. In what situations can I return an item?

You can return a new product without traces of use within 14 days after purchase.

You can return an item if:

- when examining a new product, the color or size did not suit you;

- the product is not what you expected;

- the product does not correspond to the description or photo;

- goods of inadequate quality.

Please note: not all product categories are eligible for return under the Consumer Protection Law.

You can return the product in the following cases:

- when examining a new product, the color or size did not suit you;

- the product is not what you expected;

- the product does not correspond to the description or photo;

- goods of inadequate quality.

Important! The product is in salable condition at the time of return. The packaging, sales receipt (or delivery note), and warranty card (if available) must be preserved.

2. How to return an item?

To return an item, please contact the phone number listed on the website.

Tell us the reason for the return and choose a refund method that is convenient for you.

Note! Return of goods is carried out at the buyer's expense. There may also be a fee for returning funds to the card!

Necessarily:

- Pack the goods.

- Place a new product without signs of use in the original packaging. If the product consists of several parts, you must return the entire set. Please ensure that nothing is missing and that you are returning the item in the same configuration as when you received it.

- It is not necessary to send a check.

3. Where should I bring or send the goods?

Send us the goods by Nova Poshta or bring them to the store yourself.

4. What is the cost of sending the item back?

You can send the return by Nova Poshta or bring it to the store yourself.

When returning goods within 14 days from the date of purchase, the cost of shipping is paid by the Buyer.

Shipping costs are calculated at the carrier's rates depending on the actual/volume weight and estimated value of the item.

5. How to send goods by Nova Poshta?

Send us the goods by Nova Poshta; when sending the goods, please register the shipment using the following details:

Recipient: Individual entrepreneur Flores Choque Naun Jesus

EDRPOU code: 2354121075

Phone: +38 (073) 408-68-70

Payment for delivery at the expense of the Buyer (sender)

The declared value is equal to the cost of the goods according to the order or invoice.

Return Shipping and Tax Payment services must be cancelled.

The address of the store to which you need to send can be provided by the manager by phone or on the store’s website.

6. How will I get my money back for the product?

You can receive a refund to a card of any bank, for this you need:

- indicate the card account number in IBAN (International Bank Account Number) format - international bank account number

- Full name of the bank card owner

- ITN

If your card is opened in PrivatBank, the card account number in IBAN format can be found in the Privat24 application. To do this, select the desired card, go to Settings and click Card Details.

Funds are paid in full in accordance with the amount indicated on the invoice at the time of purchase.

Money can be returned on the day the store receives the goods or no later than 3 business days after that.